Return Policy
Returns
At POSApt, we only accept returns for products that are faulty, damaged, or incorrectly supplied.
Due to the nature of POS hardware, printer consumables, and business equipment, we do not offer returns or refunds for change of mind, incorrect selection, or compatibility issues after purchase.
Faulty or Damaged Products
If your item arrives damaged or develops a fault, please contact our support team within 7 days of delivery or as soon as the issue is identified.
Please provide:
- Your order number
- A description of the issue
- Photos or videos where applicable
After assessment, we may provide:
- Repair
- Replacement
- Manufacturer warranty support
- Refund where required under Australian Consumer Law
Non-Returnable Items
The following items are non-returnable unless faulty under Australian Consumer Law:
- Thermal paper rolls
- Printer consumables
- Opened accessories
- Used POS hardware
- Software licences or subscriptions
- Custom-configured products
- Products damaged through misuse, accidents, liquid damage, or unauthorised modification
Warranty
Most POS hardware supplied by POSApt includes manufacturer warranty coverage. Warranty periods may vary depending on the product and manufacturer.
Warranty does not cover:
- Physical damage
- Incorrect installation
- Power surge damage
- Water or liquid damage
- Neglect or misuse
- Normal wear and tear
Return Process
Please do not send products back without approval from our support team.
If a return is approved, POSApt will provide return instructions.
Products returned without authorisation may not be accepted.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Contact Us
For return and warranty enquiries, please contact POSApt support through our website.