Shipping Policy

Welcome to POSApt. This Shipping Policy explains how we handle delivery for POS hardware and related products purchased through our website.

Shipping Areas

We currently ship POS hardware across Australia.
For international shipping enquiries, please contact our team before placing an order.

Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Please note:

• Orders placed on weekends or public holidays are processed on the next business day
• Larger hardware bundles or customised setups may require additional preparation time
• Delays may occur during busy periods, supplier shortages, or courier disruptions

Shipping Time Estimates

Estimated delivery times within Australia:

Metro Areas

• 2–5 business days

Regional Areas

• 3–10 business days

Delivery times are estimates only and may vary depending on the courier service and destination.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery location
• Package size and weight
• Type of hardware ordered

From time to time, POSApt may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been dispatched, tracking information will usually be provided via email where available.

If you do not receive tracking details, please contact our support team.

Delivery Requirements

Some deliveries may require:

• Signature on delivery
• Business reception acceptance
• Safe access for courier delivery

Please ensure shipping details are entered correctly at checkout. POSApt is not responsible for delays or failed deliveries caused by incorrect address information.

Hardware Availability

Certain POS hardware products may occasionally be:

• Backordered
• Temporarily out of stock
• Shipped separately

If there is a significant delay with your order, our team will contact you as soon as possible.

Damaged or Missing Items

Please inspect your delivery upon arrival.

If your order arrives damaged, incomplete, or incorrect, please notify POSApt within 48 hours of delivery by contacting our support team with:

• Your order number
• Photos of the package and product
• A description of the issue

We will work with you to resolve the matter as quickly as possible.

Delivery Delays

POSApt is not liable for shipping delays caused by:

• Courier disruptions
• Extreme weather events
• Public holidays
• Industrial action
• Incorrect delivery information
• Circumstances beyond our reasonable control

Click & Collect

Where available, POSApt may offer local pickup or click-and-collect options. Availability will be shown during checkout or confirmed by our team.

Contact Us

If you have questions regarding shipping or delivery, please contact the POSApt support team.